Quite frankly, many of our sessions and conversations start with a “warning.” Content is rated R for REAL. Although there are elements of comedy and entertainment involved, we also speak very candidly.
There are elements of humor and entertainment stitched into each session because we believe strongly that actual learning occurs when participants are “Wide Awake.” We “wake up” the room with energy and activities to keep participants awake and engaged to receive the information, asking questions and self-reflecting.
As much as celebration and involvement are important in our interactions, discomfort and challenge are necessary components when facilitating awakenings, changing behavior, perceptions, results, attitudes, and culture. We ask questions, challenge the participant’s answers, “daily rituals” and industry “norms”. “That’s the way we do it” doesn’t mean there are no better ways. We get people thinking and feeling! Understanding their role, the why behind it all, problem solving, asking questions, developing action plans, practicing and then… we watch the awakenings happen!
I would highly recommend Amy to any management company that wants to empower their team through Amy’s brilliant training style and “spot on” sales techniques. She is one of the best trainers out there in the industry-period.
Beyond The Balloons
This 5-hour high energy course encourages participants to take an in-depth look at their role as a leasing agent while teaching powerful sales and preparation techniques that will assist them throughout their career. From brand new lease-ups loaded with amenities to Class C properties, the techniques learned in this session can assist ANY leasing professional in generating more leases.
This course is beneficial for ANY team member that works in property management and it will leave EVERYONE thinking “beyond the balloons!” It’s Leasing Training like you have NEVER seen it before!
Topics covered include:
- Understanding your role
- Preparation for a day of leasing
- Professionalism
- Telephone techniques
- Actively engaging prospects to build rapport
- Touring techniques that work
- The art of overcoming objections
- Closing techniques
- And so much more!
Customer Care
This interactive 3-hour workshop addresses the importance of customer service (or as we call it, “customer care”) in our personal careers, community ratings, bottom line and its overall impact on the brand that we are paid to represent.
This course is excellent for ALL team members.
Topics covered include:
- Understanding your role
- Open discussion of current challenges with customers
- Why service matters most
- How social media and technology has changed the playing field
- 10 Simple Steps to providing superior customer care
- Create Your Own Customer Experience Improvement Plan
- Presentations
Delinquency Reduction
2.5 hours packed with the information and techniques needed to REDUCE YOUR DELINQUENCY! You will walk away feeling empowered, informed and armed with a written delinquency reduction plan that you can immediately put into ACTION!
Topics covered include:
- Understanding your role
- Delinquency can begin in the leasing office
- When is rent late
- A review of the Landlord Tenant Filing process
- Effective communication techniques to use with your residents
- Behavior modification
- Mandatory meetings
- Best practices
- Using data to drive decision making
Leadership Training
This 3-hour interactive workshop will give you a new perspective on what it means to be a leader of a team in the highly stressful business of property management!
Topics covered include:
- Exciting demonstration
- Understanding your role as a leader
- Discussing current challenges
- Quick assessment of team members
- Communication
- Goals and measurements
- Establishing consequences
- Motivating team members
- And so much more!
Mini Workshops with Role Play
Quick 2-hour sessions that can sharpen your skills and get you thinking quick on your feet in the following areas (each workshop is separate):
- Closing Techniques
- Overcoming Objections
- Telephone Techniques
- Features and Feelings (Benefits)
Fair Housing – Wide Awake
This 2.5-3 hour in-person interactive seminar covers the “basics” of fair housing in a style that is anything from basic! Please contact us for more information.
Pony Up
“Pony Up” is a 2.5-3 hour workshop that encourages participants to self-reflect and to evaluate how they approach “work.” It’s not all “riding off into the sunset….”
There is lots of “shoveling” to do! Those that can “Pony Up” and put in the work with a positive attitude will stand out and succeed!
VSI – Vacancy Scene Investigation On-Site Workshop
The VSI Workshop is a fantastic way to get participants out of the office/classroom and onsite experiencing their property as a resident/prospect. They will be introduced to the “usual suspects” – People, Price, Product and Promotion and will be given case files that will lead them on an accompanied search for clues! Anything that could be contributing to turnover, low conversion ratios, lack of traffic etc. will be uncovered! Each participant will receive an official VSI badge and lanyard and will attend a debriefing after the hunt for evidence to help us crack the case! After all, vacancy is a terrible crime, and it takes an “all hands” approach to SOLVE!
We collect the notes and the case files of participants to compile an official VSI report for the community complete with suggestions and action items as well as photos that are shared by all participants within 10 business days of the event.
VSI – Classroom
A 2-3 Hour workshop that walks participants through the way Beyond The Balloons investigates vacancy. We will cover the 4 “usual suspects” People, Price, Product & Promotion. Participants will receive official VSI badges and lanyards.
