Quite frankly, many of our sessions and conversations start with a “warning.” Content is rated R for REAL. Although there are elements of comedy and entertainment involved, we also speak very candidly.
There are elements of humor and entertainment stitched into each session because we believe strongly that actual learning occurs when participants are “Wide Awake.” We “wake up” the room with energy and activities to keep participants awake and engaged to receive the information, asking questions and self-reflecting.
As much as celebration and involvement are important in our interactions, discomfort and challenge are necessary components when facilitating awakenings, changing behavior, perceptions, results, attitudes, and culture. We ask questions, challenge the participant’s answers, “daily rituals” and industry “norms”. “That’s the way we do it” doesn’t mean there are no better ways. We get people thinking and feeling! Understanding their role, the why behind it all, problem solving, asking questions, developing action plans, practicing and then… we watch the awakenings happen!
I would highly recommend Amy to any management company that wants to empower their team through Amy’s brilliant training style and “spot on” sales techniques. She is one of the best trainers out there in the industry-period.
NEW & IMPROVED!
2 Day Leasing Workshop
Generating Results – Sales Strategies for the Multifamily Professional
There is never a dull moment in this action-packed, 2-day workshop. This 2 day, highly interactive course encourages participants to take an in-depth look at their role as a leasing agent while teaching powerful sales and preparation techniques that will assist them throughout their career. From brand new lease-ups loaded with amenities to Class C properties, the techniques learned in this session can assist ANY leasing professional in generating more leases.
This course is beneficial for ANY team member that works in property management, and it will leave EVERYONE thinking “beyond the balloons!” It’s Leasing Training like you have NEVER seen it before! Recommended for 10-20 participants per session.
Topics covered include:
- Understanding the Value, YOU Add
- Be In the KNOW – common vocabulary and math for Leasing Professionals
- A Better Way – How We Say It Matters
- Proper Planning for the Day Ahead
- Rockin’ The Phones & Internet Leads
- Touring Best Practices
- Crushing Objections
- Closing Techniques That MOVE People (IN)
- The Customer Experience & Journey Mapping – How Leasing Impacts the Customer Experience
- Staying Connected – Follow Up with Purpose
- Goal Setting – SMART Goals
- Review of course material in team game
- Certificate handouts/surveys
- And lots of time to practice their skills
Course includes:
- A bound participant workbook that includes activities, class material AND a glossary of basic, commonly used multifamily leasing terms.
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- Many opportunities for role play and practice of skills they learn throughout the workshop.
- A spreadsheet for tracking their leasing success throughout the year (formulas are protected to keep track of monthly and annual revenue)
- All materials needed for group/individual/team activities.
- Certificates of Engagement for each participant upon completion of the course
NEW & IMPROVED!
1 Day Leasing Seminar
Generating Results – Sales Strategies for the Multifamily Professional
This 5–6-hour high energy course encourages participants to take an in-depth look at their role as a leasing agent while teaching powerful sales and preparation techniques that will assist them throughout their career. From brand new lease-ups loaded with amenities to Class C properties, the techniques learned in this session can assist ANY leasing professional in generating more leases.
This course is beneficial for ANY team member that works in property management, and it will leave EVERYONE thinking “beyond the balloons!” It’s Leasing Training like you have NEVER seen it before!
Course Content:
- Understanding the Value, YOU Add
- Be In the KNOW – common vocabulary and math for Leasing Professionals
- A Better Way – How We Say It Matters
- Proper Planning for the Day Ahead
- Rockin’ The Phones & Internet Leads
- Touring Best Practices
- Crushing Objections
- Closing Techniques That MOVE People (IN)
- Staying Connected – Follow Up with Purpose
- Certificate handouts/surveys
Course Includes:
- A bound participant workbook that includes activities and class material AND a glossary of commonly used multifamily leasing terms.
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- A spreadsheet for tracking their leasing success throughout the year (formulas are protected to keep track of monthly and annual revenue)
- All materials needed for group/individual/team activities.
- Certificates of Engagement for each participant upon completion of the course
NEW!
Intensive Leasing Webinar Series with Course Assignments
KNOW Success by Being “In The Know”!
This 5 Week or Bi-Weekly (1 Hour Per Week) webinar series is wonderful for small groups of leasing professionals who are looking to expand their product knowledge, industry understanding and professional communication/reporting skills. This course does require course work that will be turned in each week for review and should be taken with the understanding of a time commitment.
Course Content:
- Conversion ratios and the factors that impact them
- Curb appeal and its impact
- Market surveys
- SWOT analysis
- Unique Selling Proposition (USP)
- Checking your advertising and why it is important
- Rent ready & tour route inspections
- Professional reporting, communication, and documentation
- Self-reflection and accountability
Course Includes:
- An electronic template for reporting participant’s observations, photos, suggestions, product information and research
- 5 weekly webinars 30-60 mins
- Feedback and group discussions about the weekly assignments
- A review of weekly assignments and feedback from the facilitator
- Certificates of Engagement for each participant upon completion of the course and the course work
NEW & IMPROVED!
1 Day Customer Service Workshop
The Power of Service & Best Practices for Handling the Upset Customer
This interactive full day workshop addresses the importance of customer service (or as we call it, “customer care”) in our personal careers, community ratings, bottom line, and its overall impact on the brand that we are paid to represent.
Participants will also learn proven techniques that will assist them in handling the upset customer! This course is excellent for ALL team members.
Course Content:
- Customer journey vs customer experience and your role in both
- Open discussion of current challenges with customers
- Why service matters most
- How social media and technology has changed the playing field
- 10 principals of good service
- Best practices for handling the upset customer
- Team project to create a customer experience improvement plan that can be easily put into action after the session ends
- Presentations
Course Includes:
- A bound participant workbook that includes activities and class material
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- All materials needed for group/individual/team activities.
- Certificates of Engagement for each participant upon completion of the course
1 Day Leadership Workshop
Leadership That Drives Results
This full day, interactive workshop will give you a new perspective on what it means to lead a team and individuals towards results.
Course Content:
- Management Vs Leadership
- The 3 essential roles of a leader
- Motivating team members
- What employees want from their leader
- “Catching” them doing something right
- Leadership and perspectives
- Discover your leadership style
- Balancing team, tasks, and individual functions
- Role modeling strong leadership
- The critical success factors in leadership
Course Includes:
- A bound participant workbook that includes activities and class material
- What’s Your Leadership Style quiz
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- All materials needed for group/individual/team activities.
- Certificates of Engagement for each participant upon completion of the course
1 Day Time Management Workshop
Effective Time Management Strategies
This course is excellent for business professionals who want to take better control of their time and manage themselves, their work environment, and their relations more effectively.
Course Content:
- Recognize personal strengths and any shortcomings in their approach to managing time as a crucial resource.
- Organize themselves and their workspace for better efficiency.
- Set goals and use different time planning methods.
- Take control of their time and make improvements to their ways of working.
- Identify time bandits, assess priorities, and handle time related stress more effectively.
- Use best practice delegation steps.
Course Includes:
- A bound participant workbook that includes activities and class material
- Personal Time management improvement plan
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- All materials needed for group/individual/team activities.
- Certificates of Engagement for each participant upon completion of the course
2-3 Hour Fair Housing Seminar
Fair Housing – Wide Awake
Fair Housing is top priority, and it deserves in-person engagement that won’t put your team members to sleep! This interactive Fair Housing Basics course is delivered to inform, engage, and inspire team members about this important topic and their responsibilities in the multifamily housing industry.
**Attorney and facilitator led**
Course Content:
- The history of the Fair Housing Act
- Defining discrimination
- The types of discrimination
- Who is protected
- Who is liable
- The latest information about criminal background checks, how it could impact our industry and changes already made in some jurisdictions
- Support/service animals
- What we need to know about Marijuana use
- The importance of thinking about everyone in advertising, resident communications, and event planning
- Personal social media sites and the importance of privacy settings and professionalism
- Case examples and discussion
- Attorney Q&A
- Food for thought
Course Includes:
- A bound participant workbook that includes activities and class material
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- All materials needed for group/individual/team activities.
- Certificates of Engagement for each participant upon completion of the course
NEW!
½ Day Workshop for Maintenance Professionals
The Tools We Need Are Changing – Professional Communication Skills for Today’s Maintenance Professional
This engaging, half day workshop will take maintenance professionals BEYOND the channel locks to remind your maintenance professionals how important they are to the customer journey and the impact that they have on marketing through customer reviews. The important communication skills they take from this session will help them find their voice and use it in a way that will add value to residents, the team and ultimately to the organization.
Course Content:
- How well do you communicate?
- Why effective communication is vital to our success in multifamily housing
- Six basic principles of effective communication
- Focusing on behavior not personality
- The power of being specific
- How to utilize questions to gather information and remain in control
- Active listening skills
- How to communicate assertively
- Understanding non-verbal communication
Course Includes:
- A bound participant workbook that includes activities and a self-evaluation
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- Opportunities for role play and practice of skills they learn throughout the workshop.
- All materials needed for group/individual/team activities
- Certificates of Engagement for each participant upon completion of the course
NEW!
½ Day Workshop for ALL
The Tools We Need Are Changing – Professional Communication Skills for ALL
This engaging, half day workshop will give participants important communication skills that will help them find their voice and use it in a way that will add value to residents, the team and ultimately to the organization.
Course Content:
- How well do you communicate?
- Why effective communication is to our success in multifamily housing
- Six basic principles of effective communication
- Focusing on behavior not personality
- The power of being specific
- How to utilize questions to gather information and remain in control
- Active listening skills
- How to communicate assertively
- Understanding non-verbal communication
Course Includes:
- A bound participant workbook that includes activities and a self-evaluation
- Tabletop fidgets – excellent for participants with different learning styles
- Tabletop candy – for sugar cravings
- Opportunities for role play and practice of skills they learn throughout the workshop
- All materials needed for group/individual/team activities
- Certificates of Engagement for each participant upon completion of the course
